Saturday, May 23, 2020

A Comparison of Hotel Service Software - 1170 Words

Providence, Rhode Island Feinstein Graduate School Mid-term Exam A Writing Project Submitted in Partial Fulfillment of the Requirements for the MBA Degree Course: HOSP 6526 Prof. Markham Chunzi Wang Dec 21, 2012 Question: Compare three different hotel service softwares (Hotel ServicePro, GuestWare, Oscar). What are key features and price point of each one? What are strengths of each one? With Marriott, Providence hotel condition, why they choose GuestWare as their service system interface? Do you think this is their best choice? Why? Answer: Key features amp; Price Hotel ServicePro The software, held by Hotel SystemsPro, LLC is one of lodging’s industry most significant technology developments in past ten years.†¦show more content†¦3, Service process tracking. With the completion of the service, the service center will call guests to confirm and verify guests’ satisfaction. 4, Light the areas that needs most attention. The software lights the requests depending on severity. The price of Oscar is affordable by most properties. There has no information about the price details. Strength As talked above, there are several common strengths that all of these software has. First, These systems seamlessly connect to their other products or partners. This enables management to be more proactive and efficient. As well, it centralizes guests’ information that helps to improve customer recognition and loyalty in the future. Second, all these systems have message function that offers mobile message alert when software receives guest’s requests. This enables management to respond actively and provide service as soon as possible. Additionally, all systems have classified report checklists on the interfaces that facilitate employees to check service process easily and make some flexible service changes if possible. For each software, it also has some strengths that match various type of hotels’ specific needs. 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